Refund policy

We want you to love your purchase! If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund.

What can be returned:

• Unopened items in original condition and packaging
• Defective or damaged items
• Items we sent in error

What cannot be returned:

• Personal care items (candles, aromatherapy oils,, essential oils) once opened, for health and safety reasons

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  
  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  
  To start a return, you can contact us at zenbymargo@outlook.com. Please note that returns will need to be sent to the following address: ZenbyMargo 109 G Gainsborough Square Box 196 Chesapeake VA 23320 
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at zenbymargo@outlook.com

  
  

  Damages and issues
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  
  

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

  
  

  Exchanges
  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  European Union 14 day cooling off period
  Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  
  

  Refunds
  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return, please contact us at zenbymargo@outlook.com.

• Sale or clearance items marked as final sale

How to start a return: Log into your account and submit a return request, or contact us at [your email]. You're responsible for return shipping costs unless the item arrived damaged or we made an error.

Refunds: Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days."